Many cars in a row

Accident Management

Contact Smartfleet Accident Management (24 hours a day, 7 days a week)

Involved in an accident?

When involved in an accident follow these procedures:

  1. Remain calm
  2. Turn engine off and
  3. Turn hazard lights on
  4. Call emergency services on 000
  5. Once you and others at the scene are safe, collate as much information as possible
  6. Follow your organisation’s reporting requirements for vehicle accidents

Collect information

Record all the relevant details for your insurance claim from the other party/parties. The following is key information to record:

  • Date, time, and location of accident
  • Other vehicle(s) details; including vehicle registration number, state registered, make and model
  • Other driver(s) details; including names, addresses and telephone details and importantly their licence number. (You may like to take a photo of their licence).
  • If the driver is not the owner, collect the vehicle owner’s details, including the owner’s name, address and telephone number. If it is a company vehicle, ensure you get the company name and company contact name and telephone number.
  • Insurance details, if known by the other driver; insurance company and telephone number
  • Witnesses; including names, addresses and telephone details

Reporting process

Smartfleet Accident Management are available 24 hours a day, 7 days a week. The operator will ask several questions relating to the accident and will issue further instructions.  

If you are unable to contact Smartfleet Accident Management (for example, you have no access to a phone) or if the vehicle must be moved immediately, instruct the tow truck operator to tow the vehicle to their holding yard only. Then contact Smartfleet Accident Management at your earliest convenience.

Call 1300 555 665 (Option 1)

Please call Smartfleet Accident Management to report the accident. Alternatively, you can report the accident using the DriverCare Fleet Companion App. Visit your App store and download DriverCare Fleet Companion app.

Get it on Google Play
Get it on the App Store