Involved in an accident?

When involved in an accident follow these procedures:

  1. Remain calm
  2. Turn engine off and
  3. Turn hazard lights on
  4. Call emergency services on 000
  5. Once you and others at the scene are safe, collate as much information as possible
  6. Follow your organisation’s reporting requirements for vehicle accidents

Collect information

Record all the relevant details for your insurance claim from the other party/parties. The following is key information to record:

  • Date, time, and location of accident
  • Other vehicle(s) details; including vehicle registration number, state registered, make and model
  • Other driver(s) details; including names, addresses and telephone details and importantly their licence number. (You may like to take a photo of their licence).
  • If the driver is not the owner, collect the vehicle owner’s details, including the owner’s name, address and telephone number. If it is a company vehicle, ensure you get the company name and company contact name and telephone number.
  • Insurance details, if known by the other driver; insurance company and telephone number
  • Witnesses; including names, addresses and telephone details

Reporting process

Once you have gathered all the accident details, follow your organisation’s reporting requirements for vehicle accidents.